News

Reconnected and re-engaged: Matthew’s story

14 Apr 2026

School mornings were tough for Sarah* and her son Matthew*.

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Anxiety stemming from changes at home meant Matthew felt frustrated at school.

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“I would fight with Matthew most mornings about going to school,” says Sarah.

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When Matthew did make it to school, his time there was difficult. “He would just shut down and not talk to anyone or lash out and have a fight with another student,” says Sarah.

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Matthew didn’t realise that his school community wanted to see him flourish; that teachers weren’t opponents, but “friends,” explains Sarah.

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As a newly single parent, Sarah needed someone in her corner to help Matthew reengage with school.

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Matthew’s principal connected the family with Alyse, a local Pastoral Care Engagement Officer (PCEO).

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“[My] role supports the families to help students feel safer coming to school,” says Alyse.

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Over two years, Alyse helped Matthew develop the language to identify his feelings, and the practical tools to help him manage them.

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Sarah says the impact has been huge. She credits Alyse’s “patience, kindness, and ability to create a safe, non-judgemental space.”

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“Getting him to school is less of a struggle. Even the school has noticed the difference in his willingness to participate, talk to others, and be more socially inclusive … Now [Matthew will] go to the office and ask to talk to the principal on his own,” says Sarah.

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“Seeing Matthew genuinely happy and integrated into school life is the greatest gift,” she says.

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Sarah and Matthew are rebuilding their relationship, too.

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“Matthew’s reconnected with me and his brother in a different way. He was very avoidant and defiant at home. We’re coming back to a space of having discussions,” says Sarah.

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“The support at home has been outstanding,” she continues. “I can message Alyse and talk to her about anything that I need to. Any stresses or problems that I’m having with Matthew and the household, she’s there. She helps me figure out support.”

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“I was a child who didn’t have anyone step up to help me stay connected with school and I dropped out at a young age,” she says. “If we can keep kids connected with schools and the adults at the school, that is going to keep them there for a longer time.”

*Names changed for privacy.